Cancelation Policy

Tickets can be cancelled at the Company’s port offices or at the issuance agent provided that the trip date has not passed. According to the time of cancellation of the ticket, the following apply:

High season (as from 25/04 till 04/05/2021 & as from 07/06 till 19/09/2021)
Up to 14 days before departure: tickets are cancelled without cancellation fees or can be transferred for another date or can be converted to open date tickets for later use.
From 14 days up to 12 hours before departure: tickets can change date or can be converted to open date tickets or can be cancelled with 50% cancellation fees.
Less than 12 hours up to 4 hours before departure: tickets can be cancelled with 50% cancellation fees, cannot be transferred to another date or converted to open.
Less than 4 hours and up to the time of departure or after the departure: tickets cannot be cancelled, transferred to another date or converted to open.

Open date tickets can be cancelled only if they were originally issued as open date tickets. Tickets that have been converted to open can be cancelled with 50% cancellation fees.

Low season
Up to 4 days before departure: tickets are cancelled without cancellation fees or can be transferred for another date or can be converted to open date tickets for later use.
From 4 days up to 4 hours before departure: tickets can change date or can be converted to open date tickets or can be cancelled with 50% cancellation fees.
Less than 4 hours and up to the time of departure tickets can be cancelled with 50% cancellation fees.
After the departure, tickets cannot be cancelled, transferred to another date or converted to open.