COMMERCIAL POLICY - GENERAL CONDITIONS 2021

1. Reservations - ticketing

Passenger tickets are personal, private and are valid only for the route and date issued. Reservations and ticketing can be made through Company’s official network, travel agencies associated with the company, company’s central port offices and via the internet. Passengers are not allowed to embark without a ticket since the issuance of ticket on board is prohibited.

For the issuance of a ticket and proper registration of passenger data, it is necessary to indicate: the passenger's surname, the passenger's name in full, date of birth, gender and nationality. For the issuance of a vehicle ticket, it is necessary to indicate: the license plate number and the type of vehicle (car large or small, motorbike, etc). In case that the data mentioned on tickets are incorrect, the Officers in charge reserves the right to refuse the embarkation.

During the booking and issuance of the ticket, passengers are kindly requested to provide the following information: their mobile phone number, enabling Company to contact them in case of emergency (e.g. suspension of departure due to extreme weather conditions). if they are disable or persons in need of special care if they are entitled to a discount

Children up to 4 years old travel free of charge. A ticket with zero fare is issued.

2. Boarding

According to the law 3709/2008, passengers without vehicles are kindly requested to arrive for embarkation at least half hour prior vessel’s departure. Passengers travelling with vehicle must arrive to the designated area at least one hour prior to departure.

3. Ticketing deadline

During the booking, passengers automatically receive an expiration date and time when the ticket must be issued. After the expiration of this period in case the ticket has not been issued, the reservation is cancelled.

During the low season, the option date for ticketing is 7 days from the booking or 3 days before the departure date. During the high season, the option date for ticketing is 4 days from the booking or 10 days before the departure date.

4. Open date tickets

Open date tickets are valid for one year from the issuance date and not from the day that they were converted to open. Open date ticket holders must book and replace their tickets with specific date ticket in order to travel.

5. Ticket cancellations

Tickets can be cancelled at the Company’s port offices or at the issuance agent provided that the trip date has not passed. According to the time of cancellation of the ticket, the following apply:

Low Season:

Up to 4 days before departure: tickets are cancelled without cancellation fees or can be transferred for another date or can be converted to open date tickets for later use.

From 4 days up to 4 hours before departure: ickets can change date or can be converted to open date tickets or can be cancelled with 50% cancellation fees.

Less than 4 hours and up to the time of departure: tickets can be cancelled with 50% cancellation fees.

After the departure, tickets cannot be cancelled, transferred to another date or converted to open.

High season (as from 25/04 till 04/05/2021 & as from 07/06 till 19/09/2021)

Up to 14 days before departure: tickets are cancelled without cancellation fees or can be transferred for another date or can be converted to open date tickets for later use.

From 14 days up to 12 hours before departure: tickets can change date or can be converted to open date tickets or can be cancelled with 50% cancellation fees

Less than 12 hours up to 4 hours before departure: tickets can be cancelled with 50% cancellation fees, cannot be transferred to another date or converted to open.

Less than 4 hours and up to the time of departure or after the departure: tickets cannot be cancelled, transferred to another date or converted to open.

Open date tickets can be cancelled only if they were originally issued as open date tickets. Tickets that have been converted to open can be cancelled with 50% cancellation fees.

6.Delay of service or cancellation of trip for reasons of force majeure

In case of delay or change of departure time: Passengers and vehicles can travel with the same tickets and no replacement is needed. In case of suspension of the itinerary: Passengers will have to replace their tickets with new ones for the next departure and according to availability.

7. Loss of tickets

In case of loss of a ticket since re-issuance is not allowed, the passenger must purchase a new ticket in order to board the ship.

Written information to the Company by e-mail or fax is necessary, with passenger advising the data of the ticket lost (itinerary and ticket number) as well as the details of the new ticket he used for his trip.

If after period of 3 months it is verified from Company’s records that the lost ticket has not been converted to open date ticket, has not been cancelled and has not travelled, Company will provide to the client a complimentary (free) ticket for the same itinerary and with the same class accommodation.

8. Routes - Duration

Company makes every possible effort to keep the officially announced and posted on its website itineraries. However, the Company reserves the right to cancel or modify them if necessary The duration of the trip corresponds to the departure of the ship from the port of departure until its arrival in the entrance of the port at the port of arrival.

9. CHECK-IN

Checking of tickets is made from the ship Officers during the embarkation as well as during the trip. Passengers are obliged to present their tickets and all necessary documents in case they hold a ticket that has discounts offered by the company

10. Luggage

The ship provides special areas on board for the placement of baggage. The company is not responsible for the loss of luggage or valuables that has not been delivered to the crew.

11. Disabled people

The ship has special facilities to ensure an easy access on board to disabled passengers and persons with special needs. Two (2) cabins specially equipped are available on board and can be provided to the passengers after a relevant request to the Company.

12. Pets

Pets are not allowed in the enclosed areas of the ship. The ship has special areas on the upper garage (open deck) for the accommodation of pets. Escorts must carry with them the health book of their pet and have them with leash and muzzle. Passengers travelling with their pet are solely responsible for the safety, hygiene and care of them.

Unaccompanied pets are not allowed.

13. Lost items service

Passengers are kindly requested to notify the Reception desk on board, prior to their disembarkation, in case they loose or find an object. After disembarkation, they can notify Company’s Port Offices.

14. For your safety

Company reserves the right, in case of checking control to decline the embarkation of passengers who do not hold all their travel documents and to passengers that do not comply with ship’s rules and regulations, as well as report them to the Port Authorities. Company holds no responsibility if, in case of lack of documents, passengers are not allowed to embark from ship’s Officers or Port Authorities.

For safety reasons, the Company reserves the right to make random checks of passengers’ luggage. Passengers carrying a weapon must declare it when boarding to the relevant officers of the ship. Passengers may exceptionally disembark after boarding the ship only if they receive permission / approval by the officers of the ship. In such case passenger will carry out on his own, his luggage and vehicle.

15. Customer’s service and support

Passengers can contact the Company for any further information they might need either by phone : +30 210 4100301 or by email customerservice@seaspeedferries.gr

16. Smoking

Since 01/07/2009, Smoking is prohibited in all enclosed areas of the ship according to the Law 3730 of Ministry of Health. Smoking is allowed only on the designated areas, outside, on the decks.